Our success is your success.
Telerx delivers high-touch, quality interactions that transform the customer experience. Our best practice-centric, inbound and outbound services and ability to mirror our clients’ respective cultures set Telerx apart as the definitive leader in global, world-class customer care.
Telerx associates have an average tenure of 2.5 years —that’s more than 200% above the industry average! With a robust hiring and retention program, paired with a comprehensive, ongoing training, our skilled agents are dedicated to delivering high-quality interactions.
Telerx remains dedicated to investing in new technology solutions, enhancing contact center operations, modernizing our infrastructure and developing leading-edge technical capabilities. This dedication allows our clients to focus on and invest in what they do best, while we keep up with ever-changing, costly technology.
Over 90% of our clients work in regulated industries globally. Telerx is ISO 9001:2008 certified and has also been awarded Payment Card Industry (PCI) compliance certification as a Level 1 provider.
Our Proven Track Record:
Telerx has spent over 30 years building and protecting nearly 700 of the world’s most well-known brands. Our customer retention rates are greater than 90% and 33% of our clients have been with us for more than 10 years. Telerx handles more than 35 million interactions per year, and now supports clients 24/7, in over 100 countries and in more than 30 languages.