Connect With Your Consumers – When and How They Choose
Your consumer has more power than ever in choosing a way to communicate with you. In fact, according to a recent Genesys report, more than 90% of consumers had at least one cross-channel conversation in the past year. No matter what channel your customer prefers, count on Telerx to provide extraordinary customer and patient experiences through traditional channels, such as phone, email, and web, as well as newer digital channels to meet your consumers’ changing needs, and connect with your broader audience
Making use of a variety of channels presents opportunities to achieve higher levels of service, reduce costs, and drive better outcomes. As our clients seek to nurture the strongest possible relationships with their patients and customers, the Telerx team is here to recommend and support the best, most cost-effective service solution … whether that means implementing a multi-tiered approach or adopting a fully-automated strategy.