Social media as a customer care channel has raised consumer expectations for receiving a seamless and timely support experience. Gone are the days when your customers were willing to wait a day or two for responses.
Telerx has years of experience handling social media customer care on behalf of 300+ brands. In fact, we were one of the first outsourcing companies to handle social media inquiries on behalf of its clients.
We’ve channeled that experience to create the Social Customer Care Strategy Guidebook, with tips on integrating and operationalizing social media into your customer care service model.
Download the guidebook today and learn how to:
- Recruit and train social customer care specialists
- Enhance insights by combining social media reporting with traditional metrics
- Mitigate risk by developing a Crisis Response Plan