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Leveraging Social Customer Service
Without feeling confused, overwhelmed or out of the loop.
It seems like every day brings new reports on the explosive growth of social customer service. You know your customers are engaging with you on social media, but how much? And what does it mean for your business? How does it fit in to your current strategies? Where do you even start?
Telerx has spent the last three decades providing high-touch customer care support for the world’s most known brands. Because of this, we are in a unique position to support social customer service in the same thoughtful, effective manner. Working closely with our client partners, community managers, brand specialists and marketing agencies, Telerx has developed a comprehensive social customer service solution, Social InteraXions, which includes:
- Monitoring: Monitor blogs, Twitter, Facebook, forums, company message boards, YouTube, traditional web news sources, and emerging social channels
- Engagement: Engage directly with consumers to support brand initiatives, resolve issues and enhance consumer experiences
- Reporting: Sophisticated, dynamic and interactive reporting that goes beyond out of the box reporting and provides you with insights into sentiment, trends, brand health and competition
- Community Management: Monitor, grow and sustain communities on your brand pages
Today, it is the customer who is choosing how, when and where to engage your brand. You need to be ready when they do. Social InteraXions enables you to be ready to take advantage of social media to build stronger consumer relationships and protect your brand.
In the following video, hear directly from our passionate social media specialists themselves as they discuss what sets Telerx apart as a partner in social media – including operationalizing social media, gaining insights from the social space, and what it takes to be a true brand ambassador: