Social Media Monitoring & Engagement

Leveraging Social Media for Consumer Feedback and Relationship Building
Without feeling confused, overwhelmed or out of the loop.

It seems like every day brings new reports on the explosive growth of social media. You know your customers are engaged in it, but how much? And what does it mean for your business?  How does it fit in to your current strategies? How do you participate? Where do you even start?

Telerx provides in-depth experience in high-touch customer care support for various Fortune 500 companies. Because of this, we are in a unique position to support the social media channel in the same thoughtful, effective manner.

Working closely with our client partners, community managers, brand specialists and marketing agencies, Telerx has developed a comprehensive social media support solution, Social InteraXions, that provides specialized services including monitoring, engagement, reporting and analytics, and access to corporate social media expertise to provide implementation and project management support.

  • Monitoring: Monitor blogs, Twitter, Facebook, forums, company message boards, YouTube, traditional web news sources, and emerging social channels
  • Engagement: Engage directly with consumers to support brand initiatives, resolve issues and enhance consumer experiences
  • Reporting:  Sophisticated, dynamic and interactive reporting that goes beyond out of the box reporting and provides you with insights into sentiment, trends, brand health and competition
  • Community Management: Monitor, grow and sustain communities on your brand pages.

Today, it is the customer who is choosing how, when and where to engage your brand. You need to be ready when they do.