Complex Consumer Affairs Programs: Our Core Competency
When you partner with Telerx, you’re joining forces with the proven and experienced expert in consumer affairs. Our core competency — handling complex and sensitive consumer affairs programs — separates us from our competitors and makes us the partner of choice in the consumer packaged goods, food and beverage, health and beauty care, auto, publishing, retail and durable goods industries.
Our representatives handle contacts ranging from brand praise and product inquiries, to product quality concerns and even more challenging escalated interactions. Our culture encourages our associates to take responsibility for delivering an unmatched brand experience, ensuring satisfaction and brand loyalty.
Combine our focus on complex and sensitive interactions with our trained, dedicated representatives, operational processes and advanced technology solutions, and you can see why many national and global brands partner with Telerx, year after year.