Multi-Channel Consumer Engagement
While consumer affairs and customer care departments have been around for decades, a recent shift in consumer expectations has placed an even greater importance on the work that we do. Your consumers are now driving the brand conversation. They expect consistent, timely support across all communication channels (phone, chat, social, etc…). Building meaningful relationships to meet their needs — and, hopefully, exceed their expectations — is critical to the success of your brand and business.
Telerx responds to this need by providing a variety of solutions that allow us to deliver an exceptional consumer experience with every interaction, in every channel. Our core competency is connecting with – and caring for – consumers. We build lasting relationships with consumers every day on behalf of our clients, all while protecting and nurturing their brand.