History

Building ConneXions and Driving Outcomes for More Than Three Decades

Founded in 1980, Telerx has been successfully building connections and driving outcomes for our clients longer than many of our competitors have been in business.

It began with an innovative marketing technique that harnessed the cost-effectiveness of telephones to deliver critical communications to our clients’ customers: doctors, nurses, and pharmacists. By hiring nurses and pharmacists — a practice pioneered by Telerx — we were able to communicate more effectively, helping our clients launch new products, sustain existing products, and increase market penetration. Our role soon expanded to include patient care and counseling as compliance became a critical factor in sustaining growth and improving patient outcomes.

By the early ’90s, we leveraged our experience and expertise in handling complex and sensitive customer interactions to other industries. Companies were just beginning to recognize the powerful impact that building strong relationships with consumers had on their bottom line. As a result, we have been privileged to help many industry-leading, global Fortune 500 corporations attain their objectives of increased brand loyalty.

In 1994, we became a wholly-owned, independent subsidiary of Merck & Co., Inc., Kenilworth, NJ USA, giving us the added benefit to focus on our quality of service without sacrifice due to cost constraints. Merck is known as MSD outside the United States and Canada.

Over the last two decades, as our clients’ needs have grown, so has Telerx. In addition to adding new facilities in Pennsylvania, Texas and North Carolina, we have also completed two strategic acquisitions. Telerx acquired Sentrx Safety Solutions, an industry leading provider of pharmacovigilance services, in 2013. This strategic acquisition enabled us to provide a full suite of drug safety solutions to the pharmaceutical and biotechnology marketplace.

In 2014, we acquired another company in the healthcare space, C3i, Inc., the leading provider of technical support services for the life sciences industry, with global operations in North America, Europe, India and China. With the acquisition of C3i, Telerx has “gone global” — enabling us to support clients in their local markets, outside of the U.S.

In June of 2015, Telerx launched C3i Healthcare Connections – a division 100% focused on life sciences. Combining the best of Telerx’s Healthcare ConneXions, Sentrx, and C3i, Inc., C3i Healthcare Connections is your partner of choice in the healthcare and life sciences industry.

Today we are supporting our clients 24/7 in over 100 countries with over 30 languages and handling more than 35 million interactions per year. We continue to combine our dedication to advanced communication technology with the knowledge that engagement and people are at the heart of consumer and patient care.

Nurturing customer and patient relationships, keeping them loyal, and enabling rich personal engagement is as important now as it ever was. This is the mission we undertook over 30 years ago and as long as this need exists, Telerx will be there doing our part.