Retailers and many hospitality industry leaders recognize that today's consumers want to get product information, view menus, learn more about their company, ask questions, understand corporate policies, and buy/order products when it is convenient for them through the channel of their choice. This requires extending services beyond land-based stores to include websites, online catalogs, and contact centers. Telerx has applied our world-class customer care management techniques to specialty retail, department and grocery stores, fast food franchises, and casual dining establishments — helping our clients acquire new customers, strengthen existing relationships, and successfully compete in this evolving marketplace.
We apply our expertise in managing these additional touch points on behalf of our retail/restaurant clients for programs such as:
- Customer Recovery (Franchise Operations)
- Customer Service/Issue Resolution
- Escalated Contact Handling
- Franchise Affairs
- Technical Support
- Consumer Affairs
- Billing Issues
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- Inbound Sales and Order Taking
- Maintenance/Warranty Issues
- Loyalty Programs
- Operations Resource Center and Help Desk
- Store Locator
- Customer Satisfaction Surveys
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To learn more about our expertise in the retail and hospitality industries, contact us at solutions@telerx.com, or call 1.800.2TELERX. |
