When it comes to servicing the customer care needs of the consumer packaged goods industry — including food and beverage products, household cleaning products, personal beauty, and grooming products - Telerx is the company to rely on. As the market leader, we've developed customized solutions for more than 20 consumer package goods companies, including the two largest U.S. food companies, supporting many of the products you find in your own kitchen, bathroom, and medicine cabinets.
These successful, long-term relationships are the result of our consistent ability to transform how our clients protect their brand, nurture and maximize their customer asset, and enhance their business advantage. We strategically apply our best-in-class customer care techniques, fully integrated solutions, and enhanced reporting capabilities to ensure our clients are capturing, tracking, measuring, and evaluating actionable data. Added value is realized through clearer customer profiles, superior trending, higher customer satisfaction/retention, and, ultimately, an overall increase in the contact center's contribution to the bottom line.
Ask us about some of the many programs we manage for our packaged goods clients, including:
- Consumer Affairs
- Customer Service
- Direct Marketing Campaigns
- IVR Support
- Escalated Contact Handling
- Loyalty Programs
- Adverse Event/Product Quality
- Product Locator
- Product Recalls
To learn more about our extensive experience in the consumer packaged goods, contact us at firstname.lastname@example.org, or call 1.800.2TELERX.